Overview
Start here
Welcome to our Process Docs. This page explains exactly how we work, from first call to launch and beyond, so nothing is left to guesswork.
How it works
Every project moves through five phases
A clear, repeatable path from first call to launch, so you always know what is happening now and what comes next.
Your part at each phase: join the discovery call, fill the brief, give consolidated feedback, review the staging link, and approve go-live.
Typical timeline is 2 to 4 weeks end to end. Our promise: no scope creep, written sign-offs at every phase, and 14 days of free support after launch.
Project phases
What you receive at each stage
Every phase ends with something concrete in your hands, never a vague status update.
Discovery: a tailored proposal and quote, within 48 hours.
Kickoff: a clear project brief and a shared asset folder.
Design: approved designs, signed off in writing.
Build: a private staging link to review before launch.
Launch: your live website, plus 14 days of support.
What you provide
What we need from you
The better your inputs, the sharper the result. Here is the full checklist.
Sample project
See what to send, and what it becomes
A sample client brief, filled in the way we ask you to fill yours, and the Framer website we built from it. Nothing added and nothing invented: every word on the site came from the brief.
Your one-line business description becomes the homepage hero headline.
Your primary goal, such as booking a demo, becomes every main button and the nav call to action.
Two brand colour hex codes become the buttons, links and accents.
Three customer quotes with names and roles become the testimonials section.
A list of six features becomes the features grid.
Team photos and short bios become the team section on the About page.
Missing something? Send what you have. We will mark the gaps and suggest what to write, or take on the copywriting as an add-on.
Project tracker
Always know where your project stands
One shared sheet with every page of your website: what we still need from you, what we are designing, and what is finished. We update it before every call.
Every page of your website, grouped by section, including CMS and legal pages.
Content status per page: Not started, With client, Received, Approved.
Design status per page: Not started, In progress, Ready for review, Approved.
A link to the content document for each page, so nothing is hunted for in email.
A live check, ticked once the page has been seen on desktop and phone after publishing.
Counts at the top: pages, content approved, design approved and overall progress.
The tracker lives in Google Sheets, so the link you open is always the current one. You update two columns, we keep the rest up to date.
Working together
How we work together
A few simple ground rules that keep projects smooth and protect everyone's time.
FAQ
Questions, answered
The things clients ask us most, answered openly.
Project inquiry
Ready to start a project?
A quick guide to reaching us and sending the right details, so we can respond faster and quote more accurately.