How we work, documented.
Everything about working with us: our process, project phases, policies, pricing and FAQs. Explained, not improvised, so you always know exactly what happens next.
How we work, documented.
Everything about working with us: our process, project phases, policies, pricing and FAQs. Explained, not improvised, so you always know exactly what happens next.
How we work, documented.
Everything about working with us: our process, project phases, policies, pricing and FAQs. Explained, not improvised, so you always know exactly what happens next.
Overview
Start here
Welcome to our Process Docs. This page explains exactly how we work, from first call to launch and beyond, so nothing is left to guesswork.
Who this is for
Active clients working with us right now
Prospective clients evaluating a project
Our internal team, aligned on one standard
Who this is for
Active clients working with us right now
Prospective clients evaluating a project
Our internal team, aligned on one standard
Most visited
Pricing
How it works
Revisions
Brand assets
FAQ
Most visited
Pricing
How it works
Revisions
Brand assets
FAQ
Most visited
Pricing
How it works
Revisions
Brand assets
FAQ
How to use this
Use the menu on the left to jump to any topic. Read top to bottom for the full journey, or go straight to what you need: pricing, revisions, or FAQs.
How to use this
Use the menu on the left to jump to any topic. Read top to bottom for the full journey, or go straight to what you need: pricing, revisions, or FAQs.
How to use this
Use the menu on the left to jump to any topic. Read top to bottom for the full journey, or go straight to what you need: pricing, revisions, or FAQs.
How it works
Every project moves through five phases
A clear, repeatable path from first call to launch, so you always know what is happening now and what comes next.
Discovery
A 30-minute call to align on goals, scope and fit, before any commitment. You get a tailored proposal within 48 hours.
01
Discovery
A 30-minute call to align on goals, scope and fit, before any commitment. You get a tailored proposal within 48 hours.
01
Kickoff & Brief
Once the agreement is signed, we gather everything needed before design begins: a structured brief and your brand assets.
02
Kickoff & Brief
Once the agreement is signed, we gather everything needed before design begins: a structured brief and your brand assets.
02
Design
Structure first (wireframes), then visuals: homepage to lock direction, then all pages, with two focused rounds of revisions.
03
Design
Structure first (wireframes), then visuals: homepage to lock direction, then all pages, with two focused rounds of revisions.
03
Build & Launch
Approved design becomes a pixel-perfect Framer build: responsive, CMS, forms, SEO, then QA, staging review, and go-live.
04
Build & Launch
Approved design becomes a pixel-perfect Framer build: responsive, CMS, forms, SEO, then QA, staging review, and go-live.
04
Post-Launch Support
14 days of free bug-fix support after launch. Beyond that, ongoing care is available through a maintenance plan.
05
Post-Launch Support
14 days of free bug-fix support after launch. Beyond that, ongoing care is available through a maintenance plan.
05
Your part at each phase: join the discovery call, fill the brief, give consolidated feedback, review the staging link, and approve go-live.
Typical timeline is 2 to 4 weeks end to end. Our promise: no scope creep, written sign-offs at every phase, and 14 days of free support after launch.
Project inquiry
Ready to start a project?
A quick guide to reaching us and sending the right details, so we can respond faster and quote more accurately.
What to include in your message
A brief idea of what you want to build
2 to 3 reference websites you like
An approximate budget range
Your target launch date
Whether your content is ready
What to include in your message
A brief idea of what you want to build
2 to 3 reference websites you like
An approximate budget range
Your target launch date
Whether your content is ready
How to reach us
Book a call, email us, or use the contact form. We reply within about 4 working hours and set up a free 30-minute discovery call.
How to reach us
Book a call, email us, or use the contact form. We reply within about 4 working hours and set up a free 30-minute discovery call.
Project phases
What you receive at each stage
Every phase ends with something concrete in your hands, never a vague status update.
Discovery: a tailored proposal and quote, within 48 hours.
Kickoff: a clear project brief and a shared asset folder.
Design: approved designs, signed off in writing.
Build: a private staging link to review before launch.
Launch: your live website, plus 14 days of support.
Discovery, in detail
We cover goals, audience, scope, timeline and budget
A free 30-minute call, with no commitment
Sample questions: what is the goal, who is the audience, any reference sites
You get a tailored proposal within 48 hours
Discovery, in detail
We cover goals, audience, scope, timeline and budget
A free 30-minute call, with no commitment
Sample questions: what is the goal, who is the audience, any reference sites
You get a tailored proposal within 48 hours
Discovery, in detail
We cover goals, audience, scope, timeline and budget
A free 30-minute call, with no commitment
Sample questions: what is the goal, who is the audience, any reference sites
You get a tailored proposal within 48 hours
Kickoff & Brief, in detail
A 45-minute kickoff call to align on everything
A structured brief form, 30+ questions across 8 sections
Asset checklist: logo, content, images, brand guidelines
Design starts only once the brief and assets are in
Kickoff & Brief, in detail
A 45-minute kickoff call to align on everything
A structured brief form, 30+ questions across 8 sections
Asset checklist: logo, content, images, brand guidelines
Design starts only once the brief and assets are in
Kickoff & Brief, in detail
A 45-minute kickoff call to align on everything
A structured brief form, 30+ questions across 8 sections
Asset checklist: logo, content, images, brand guidelines
Design starts only once the brief and assets are in
Design, in detail
Step 1: wireframes to approve the structure first
Step 2: visual design, homepage first to lock direction
Step 3: two consolidated rounds of revisions
Written sign-off marks the end of the phase
Design, in detail
Step 1: wireframes to approve the structure first
Step 2: visual design, homepage first to lock direction
Step 3: two consolidated rounds of revisions
Written sign-off marks the end of the phase
Design, in detail
Step 1: wireframes to approve the structure first
Step 2: visual design, homepage first to lock direction
Step 3: two consolidated rounds of revisions
Written sign-off marks the end of the phase
Build & Launch, in detail
Responsive build with animations, CMS, forms, SEO and analytics
Internal QA checklist of 15 items before we share
Private staging review for bugs, not design changes
Launch day: go-live, DNS setup and final payment
Build & Launch, in detail
Responsive build with animations, CMS, forms, SEO and analytics
Internal QA checklist of 15 items before we share
Private staging review for bugs, not design changes
Launch day: go-live, DNS setup and final payment
Build & Launch, in detail
Responsive build with animations, CMS, forms, SEO and analytics
Internal QA checklist of 15 items before we share
Private staging review for bugs, not design changes
Launch day: go-live, DNS setup and final payment
Post-Launch Support, in detail
14 days of free bug-fix support after launch
Covered: bug fixes, broken forms, browser issues
Not covered: new features, design changes, new pages
Beyond 14 days: optional maintenance plans
Post-Launch Support, in detail
14 days of free bug-fix support after launch
Covered: bug fixes, broken forms, browser issues
Not covered: new features, design changes, new pages
Beyond 14 days: optional maintenance plans
Post-Launch Support, in detail
14 days of free bug-fix support after launch
Covered: bug fixes, broken forms, browser issues
Not covered: new features, design changes, new pages
Beyond 14 days: optional maintenance plans
Working together
How we work together
A few simple ground rules that keep projects smooth and protect everyone's time.
Communication
Email-first with a single point of contact. We reply within 24 working hours and send a short update every week.
Email-first, with one single point of contact
We reply within 24 working hours, both sides
A short weekly update: what is done, next, and pending
Working hours: Mon to Sat, 10 AM to 7 PM IST
Communication
Email-first with a single point of contact. We reply within 24 working hours and send a short update every week.
Email-first, with one single point of contact
We reply within 24 working hours, both sides
A short weekly update: what is done, next, and pending
Working hours: Mon to Sat, 10 AM to 7 PM IST
Revisions
Two revision rounds per design phase. Send your feedback consolidated once per round so nothing gets missed.
Two revision rounds per design phase
Included: color, font, spacing, image and copy tweaks
Not a revision: new pages, new sections, direction changes
3 working days per round, then the project pauses
Revisions
Two revision rounds per design phase. Send your feedback consolidated once per round so nothing gets missed.
Two revision rounds per design phase
Included: color, font, spacing, image and copy tweaks
Not a revision: new pages, new sections, direction changes
3 working days per round, then the project pauses
Change requests
Anything beyond the agreed scope is scoped and quoted upfront, so there are never surprise costs.
Triggered by new pages, scope additions or post sign-off edits
Flow: acknowledge, document, approve, invoice, execute
Time and cost impact stated upfront
They protect both your timeline and ours
Change requests
Anything beyond the agreed scope is scoped and quoted upfront, so there are never surprise costs.
Triggered by new pages, scope additions or post sign-off edits
Flow: acknowledge, document, approve, invoice, execute
Time and cost impact stated upfront
They protect both your timeline and ours
Common pitfalls
Most delays come from scattered feedback or late assets. We flag these early and help you avoid them.
Conflicting feedback: fix with one point of contact
Drip-feed feedback: fix with one consolidated list per round
Late assets: fix by front-loading the checklist
Verbal-only decisions: always confirm in writing
Common pitfalls
Most delays come from scattered feedback or late assets. We flag these early and help you avoid them.
Conflicting feedback: fix with one point of contact
Drip-feed feedback: fix with one consolidated list per round
Late assets: fix by front-loading the checklist
Verbal-only decisions: always confirm in writing
What you provide
What we need from you
The better your inputs, the sharper the result. Here is the full checklist.
Brand assets
Logo (SVG or PNG)
Brand colors
Primary and secondary fonts
Brand guidelines, if any
Brand assets
Logo (SVG or PNG)
Brand colors
Primary and secondary fonts
Brand guidelines, if any
Copy and messaging
Headlines per page
Body copy
Button labels
SEO keywords (optional)
Copy and messaging
Headlines per page
Body copy
Button labels
SEO keywords (optional)
Imagery
High-quality hero and banner images
Product, team and lifestyle photos
A consistent visual style across all images
Imagery
High-quality hero and banner images
Product, team and lifestyle photos
A consistent visual style across all images
FAQ
Questions, answered
The things clients ask us most, answered openly.
What types of projects do you take on?
What types of projects do you take on?
How long does a typical project take?
How long does a typical project take?
How do revisions work?
How do revisions work?
Do I own the website?
Do I own the website?
What happens after launch?
What happens after launch?
Do you work with clients in other time zones?
Do you work with clients in other time zones?
What do you need from me before we start?
What do you need from me before we start?
How are payments structured?
How are payments structured?
What payment methods do you accept?
What payment methods do you accept?
Do you offer refunds?
Do you offer refunds?
Will my website be SEO-ready?
Will my website be SEO-ready?
Can you integrate forms, CMS, or analytics?
Can you integrate forms, CMS, or analytics?
Do you offer ongoing maintenance?
Do you offer ongoing maintenance?
What if I only have a Figma design?
What if I only have a Figma design?
Can the site scale later?
Can the site scale later?